While most shipments arrive safely, occasional transit damage may occur. If this happens, please provide us with the necessary photo documentation within 3 days of receiving your package. This allows us to resolve the issue quickly and send a replacement at no extra cost.
Important: Please inspect your order immediately upon delivery, even if you don’t plan to use the product right away.
How to file a damage claim
To process your claim, please email hello@brainchildposters.com with:
1. A photo of the damaged product
2. A photo of the front of the package (all four corners visible)
3. A photo of the back of the package (all four corners visible)
4. A photo of the interior packaging (bubble wrap, air cushions, etc.)
5. A clear photo of the shipping label
Please include your order number and a brief description of the issue in your email.
Note: All claims must be handled online. Returns and exchanges cannot be processed in person.
International